Frequently Asked Questions
Welcome to shopschristmasdecor.com! Find answers to common questions about our Christmas decorations and services below.
Orders & Shipping
How do I place an order?
Browse our Christmas collection, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
What shipping methods do you offer?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Free standard shipping is available on orders over $75.
When will my Christmas order ship?
Orders placed before 1 PM EST Monday-Friday ship same day. Holiday orders may take 1-2 additional days to process during peak season.
Do you offer international shipping?
Yes! We ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
Returns & Exchanges
What is your return policy for Christmas items?
We accept returns within 45 days of delivery for holiday items. All products must be in original condition with packaging.
How do I return a Christmas decoration?
Start your return through your account page or contact our holiday support team for assistance.
What if my decoration arrives damaged?
Contact us within 14 days of delivery with photos of the damage. We’ll ship a replacement immediately.
Products & Inventory
Are your Christmas decorations indoor/outdoor rated?
Each product page specifies whether items are suitable for indoor, outdoor, or both uses. Please check specifications before purchasing.
Do you have Christmas trees in stock?
Our tree inventory updates regularly. Items showing “In Stock” are available for immediate shipment.
When should I buy my Christmas decorations?
We recommend ordering by December 10th for standard shipping and December 18th for express shipping to ensure holiday delivery.
Payment & Account
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Do you offer Christmas layaway?
Yes! Our holiday layaway program lets you pay over 8 weeks. No interest or fees.
Can I create a Christmas wish list?
Absolutely! Create and share wish lists with family and friends through your account.
Holiday Services
Do you offer gift wrapping?
Yes! Choose our holiday gift wrap option at checkout for $4.95 per item.
Can I include a gift message?
We include free gift messages with all orders. Add your message during checkout.
Do you have corporate gift services?
Contact our business sales team for bulk orders and corporate gifting options.
Product Care & Storage
How should I store my Christmas decorations?
Keep decorations in original packaging or airtight containers. Store in cool, dry places away from direct sunlight.
Are your lights energy efficient?
Most of our lighting products use LED technology for energy savings and longer life.
Technical Support
My pre-lit tree lights aren’t working.
Check our Light Troubleshooting Guide or contact our technical support team.
The website isn’t loading properly.
Try clearing your browser cache or using a different browser. Contact us if problems continue.
Customer Service
How can I contact customer service?
Use our contact form or holiday hotline. Extended hours available November-December.
Do you have physical stores?
We operate exclusively online at shopschristmasdecor.com.
Holiday Deadlines
Last Order Dates for Christmas Delivery:
- Standard shipping: December 10th
- Express shipping: December 18th
- Overnight shipping: December 22nd
International Order Deadlines:
Vary by destination. Check our Shipping Policy for details.
Still have questions? Visit our Christmas Help Center or contact our holiday support team!